Wrike Reviews

Wrike Review Summary 

Wrike is a Software-as-a-Service (SaaS) that allows you to manage your business more efficiently. It will help you achieve the goals of your company by giving you access to all the information and data in one place.

You should give Wrike a good look if you need a cloud-based work management software solution that helps teams track, collaborate on, and share their projects. The tool provides features such as task management, time tracking, file attachments, and approvals.

The many features of Wrike will help your team solve problems faster while maximizing productivity. Teams get all their tasks in one place and can quickly update progress, assign to others, or mark them as complete.

In addition, you can also use Wrike to manage your tasks and projects, track time spent on specific tasks or activities, or share files with team members in real-time.

Those that review Wrike say that you can run this project management system on any device, so if you are on vacation or working from home, managing your work will be easier than ever before.

Wrike Pros

  • Wrike is designed to provide the tools every team needs so they can work together.
  • You can create customized dashboards, workflows, and request forms.
  • Allows you to instantly share files, reports, and tasks.
  • With the help of automated approval systems and visual proofing, you can shorten your feedback and approval process.
  • You can eliminate silos across departments and achieve unprecedented visibility.
  • Will help you make real-time decisions based on instantly available information.
  • Your teams will be able to grow with Wrike.
  • Put your marketing team on the path to success by implementing best practices throughout your organization.

Wrike Cons

  • Though a great business management software, Wrike does not manage contracts.
  • Wrike reviews show that reaching human beings in customer service can be challenging.

Who Is Wrike For?

They designed Wrike for any business that wants to break down silos within the organization and improve team collaboration and communication between departments. Wrike features advanced reporting capability that will help you maximize your resources and realize the company’s vision.

Wrike works well for creative teams as it facilitates synchronization over multiple projects while managing workflow across the organization. Marketing companies benefit from Wrike’s performance insights and high-level, digital marketing software.

Any company that does project management, product management, or program management will love the way Wrike streamlines workflows, helps you prioritize goals, and lets you work together in real-time. This allows you to adapt quickly, manage risk well, and plan more effectively.

If your business wants to increase client retention and satisfaction while becoming more productive, Wrike is worthy of a look.

Who is Wrike NOT For?

Wrike may not be the best software choice for a company that does not need to manage projects. For example, a lead generation company might do better with a pure Customer Relationship Management (CRM) system rather than Wrike.

Further, if your company is small and does not have any employees in remote offices, then you may not need Wrike either.

However, since Wrike offers a free level of service for small businesses, there is little downside to giving the Wrike project management tools a try – knowing that there is no need to upgrade until your company has grown.

All Things Considered…

Wrike is an extremely capable and well-balanced, cloud-based SaaS that helps businesses track and manage schedules, deadlines, projects, and other parts of their workflow. Additionally, Wrike provides many tools to streamline operations and make them more effective.

It also allows users to collaborate with a live text co-editor and asynchronous discussion boards. Files can be attached, edited, and tracked in real-time and the software has an alert system to inform team members about incoming information.

If your project manager could use the help of a start-to-finish tool that provides total visibility and control over sub tasks, Wrike should be on your shortlist.

It brings files, tasks, and communication from disparate locations into a single, shared workspace. This way your teams can focus on getting the job done rather than hunting for information or providing updates.

Wrike Basics Review

In this article, I summarize all the information you need to know about Wrike. Here are the key features of their software:

What is Wrike?

Wrike is a project management software program that offers time tracking, file management, marketing assistance, and collaboration among many other features. It is a great option if you need to track your projects in real-time with all communications included as well as your tasks.

What does Wrike do?

Wrike has four main competencies that make up its software offering.

1. Project Management and Customization

Gantt Charts

Wrike offers a simple, drag-and-drop interface to create Gantt charts so you can clearly see project plans and progress. You can create dependencies and use critical path analysis to find bottlenecks and challenged areas.

You are also not limited to a single project. The Wrike platform will let you oversee multiple plans using baselining and snapshots to keep you fully apprised of each project’s status.

Of course, on your Gantt chart, you can assign and reassign tasks to users, provide updates on progress, as well as monitor the work of others through the Wrike system.

Kanban Board

Your teams can share Kanban boards to track progress through every stage of a project. This flow reduces confusion and gets rid of chaos among the group. 

You can organize tasks and sub tasks in multiple ways, including by the due date. You can then share this across the board so that everyone can see the status and details of each task.

With the software, you can also generate intake forms that will automatically assign tasks. Team members will find tasks directed to them in their queue based on your internal operating procedures.

Custom Forms

With custom request forms, you’re able to gather all the information from incoming work requests and auto-create tasks for your teams. You can also dynamically branch questions based on rules you create so there’s no need to repeat them over and over again.

You can add conditional questions with the option to ask further about what you need. These requests can be sent to a specific group, ensuring that you tag the right people at the right time.

2. Collaboration

Centralized feedback tracking

You can centralize your feedback system and stop having to track multiple email chains. The software will let you organize files and your feedback in a single location that can be shared across the organization.

With Wrike, you can cut down on review cycles by automatically notifying approvers as documents or assets are ready for their approval.

You can identify precisely where a change is needed and give feedback accordingly. Furthermore, you can tag stakeholders to allow them to respond quickly.

Digital Publishing

With Wrike’s management software extension for digital asset management (DAM), you can simplify publishing and save time on every marketing campaign.

By publishing assets directly from Wrike, you can reduce the time it takes to switch tools and avoid having mismatched versions. This makes it easier and faster to publish material.

Wrike lets you import files from enterprise DAM applications, share them with internal stakeholders, and review edits before uploading them for publishing.

Shared team calendars

Wrike’s team calendars create a balanced workload that prevents delays. You can then assign tasks based on whoever has the capacity.

Company-wide project calendars help groups stay on top of important objectives and stay in sync with cross-departmental tasks.

You can share Wrike’s project calendars with clients and executives to stay on top of deadlines and avoid email-based communication. 

3. 360-degree visibility

Project portfolio management

Using the Wrike project portfolio management system, you can connect strategy with execution via intuitive collaboration.

Users gain agility and optimize their portfolios with up-to-date insights. Using real data rather than assumptions will result in better planning and forecasting.

With Wrike, you can facilitate collaboration and remove silos between project managers, make your due dates, and execute your strategy consistently and deliberately.

Time tracking tool

The platform allows you to compare actual project time with planned hours by providing an accurate view of time spent on each task.

The same feature of Wrike time tracking also makes estimating easier and more accurate.

You can quickly report your billable hours and then export invoices and sync them with your accounting system.

Advanced analytics

Wrike creates advanced analytics dashboards that help you visualize project progress and marketing group performance. It will improve your understanding of bottlenecks and allow you to respond faster to issues that could stall your project.

You can quickly build powerful business intelligence in Wrike, without exporting data or managing reports outside of Wrike. You also eliminate the need to have a separate business intelligence tool.

By building customized, advanced reports tailored to your company’s needs, you can provide your team with valuable insights. With the diverse, visual options in Wrike, you can communicate results no matter who is viewing them.

4. Automations

Integrations

Wrike provides 400+ integrations with leading software providers, allowing you to create one central hub for all your tools.

This feature does not limit how you use integrations. Integrating Wrike with any app and automatically automating your workflows is easy and you can customize Wrike with unique automations.

You can move to higher levels of productivity by automating integrations and removing gaps. This enables your teams to spend more time working on their projects and reduces the risk of manual errors.

Resource management tool

Wrike allows you to view the schedules and projects of each group member – so you know who is doing what and how long it will take for each task. Gaining insight into the availability of team members will minimize conflicts and underutilization of resources.

Because of Wrike’s flexible resource allocation features, a project manager can distribute work hours according to the strength and availability of each group member. 

Assigning people and resources to projects is easy with Wrike’s intuitive design. You can reassign tasks and adjust timelines to respond to urgent requests, avoid burnout, and align with changing objectives.

Top-tier security

Wrike uses role-based access, identity management, and encrypted key ownership to create smart automation to protect your data.

With Wrike, you get enterprise-grade security that puts you firmly in control. The decision to allow access to your data is up to you, even if it isn’t stored on your premises.

You can audit data access activity using the encryption key usage logs provided by Wrike. In this way, you can keep data access control while benefiting from online project management.

How Much Is Wrike?

Wrike has four basic plans when it comes to pricing: Free, Professional, Business, and Enterprise. Additionally, new customers can get a 14-day, free trial of their plan of choice in order to test the platform.

Free

The free Wrike pricing plan is, indeed, free, and it provides the following features:

  • Kanban board view
  • Task management
  • File-sharing within the team
  • Real-time activity stream
  • Spreadsheet view
  • Basic integrations with Google Drive and Microsoft Office 365
  • Both desktop & mobile apps
  • Cloud storage integrations with common providers
  • 2 GB of storage space
  • Limitations on the number of active tasks

If you are just starting or have few clients or employees, this program will offer you the tools and features you need.

Professional

The Professional plan costs $9.80 per user per month. It features everything on the free plan plus:

  • Gantt Chart
  • Advanced integrations (MS Project, Excel, RSS)
  • Shareable dashboards
  • Collaborators
  • 5 GB of storage space

This level of service is best for businesses that require a full project management tool for planning & collaboration.

Business

Wrike prices the Business plan at $24.80 per user per month. It has all the features that the Professional plan does, plus:

  • Custom fields & workflows
  • Shared real-time reports with scheduled notifications
  • Report templates
  • Graphical analytics
  • Calendars
  • Request forms
  • Project and task approvals
  • Time tracking
  • User groups and permissions
  • Salesforce integration
  • Branded workspace
  • 50 GB of storage space
  • Automation creation engine

Wrike Business is a good option for companies that are looking for powerful work management tools with customization and robust executive reporting capabilities.

Enterprise

The Enterprise plan does not have a posted per user per month pricing plan. Rather, they ask you to contact a customer service representative. This plan has all the features of the Business plan as well as the following:

  • Active Directory integration
  • SAML 2.0 single sign-on
  • Two-factor authentication
  • Password policies
  • IT controlled admin permissions
  • User audit reports
  • Network access and compliance policies
  • Business Intelligence integration
  • Advanced access controls
  • From 100 GB of storage space

This plan is best for businesses that need a comprehensive solution with advanced controls and security.

This is where the clarity on Wrike’s prices ends.

First, there are a number of add-ons that you can pay extra for – but that price is not available without calling a sales rep. These add-ons include:

  • Wrike Resource – Ensures the right people are working on the right projects at the right time by optimizing resource management.
  • Wrike Proof – Simplifies and centralizes asset review and approval to deliver better work faster.
  • Wrike Publish – Uses Wrike together with Digital Asset Management to save time, achieve maximum impact, and protect your brand.
  • Wrike Integrate – Easily connects Wrike to 400+ cloud and on-premises applications such as Adobe Creative Cloud with customized automation.
  • Wrike Analyze – Adds business intelligence and advanced reporting to Wrike.
  • Wrike Lock – Gives you user access control and audit capabilities for your encrypted Wrike data.

Besides the add-ons, there are packages that are specifically developed for marketing and professional services delivery teams. Each of these packages comes in a regular and a “performance” plan that adds additional features.

Wrike for Marketers

Using Wrike for Marketers, you can quickly and easily deliver high-quality, consistent brand experiences to consumers globally. With one centrally- located, collaborative workspace, you can manage marketing project life cycles across all departments with ease, whether they are large or small. The platform features the following:

  • Every feature of the Business plan
  • Wrike Proof
  • Wrike extension for the Adobe Creative Cloud
  • Tailored workspaces and templates
  • Wrike Publish

Wrike for Marketers Performance then adds:

  • Pre-built dashboards
  • Advanced reporting & data visualization
  • Integrations with Marketo, Salesforce, and an additional 400+ apps
  • Instant cross-channel campaign performance insights

Wrike for Professional Services 

This plan keeps track of project progress and converts billable time into revenue. Using Wrike, you can reduce admin tasks, enhance resource utilization, automate workflows, analyze team utilization, lower administrative costs, and better utilize existing resources. The program includes:

  • Each feature of the Business plan
  • Wrike Resource
  • Tailored templates and workspace
  • 50 GB of storage

Wrike for Professional Services has all the above, plus:

  • Pre-built dashboards
  • Advanced reporting & data visualization
  • Integration with Salesforce, NetSuite, QuickBooks, and 400+ app integrations

Neither the Wrike for Marketers nor Wrike for Professional Services plans have a list price. Instead, you are encouraged to contact a representative to get the best package for your needs.

Wrike Project Management Software Ratings

Functionality Rating – 4.5/5

Every Wrike review says it is an excellent business management software choice for anyone looking to maximize productivity by streamlining workflows and analyzing team utilization. The program provides a wealth of valuable tools to help professionals manage their projects.

This project management software provides many features that help you manage projects and tasks, including time spent on each task, progress reports, team utilization charts, and more. The fact that it is used by Google, Airbnb, and Dell demonstrates that it is a popular and respected choice among professionals for project management.  

The product is flexible and adapts to your business’s size and needs. It provides excellent functionality from initial set-up through full operational capability.

Customer Support Rating – 4.5/5

Wrike offers customer support in a variety of ways.

First, they have a comprehensive, free online training portal. Courses consist of videos that focus on concepts, guided exercises that reinforce learning, and knowledge checks that provide reinforcement to the user. This system improves onboarding and gets your team up to speed on the platform quickly.

Next, Wrike provides an excellent customer service experience with its well-designed and extensive knowledge base that is searchable and up-to-date with the latest information. They also have a live chat option for quick answers to questions.

The company also provides a community board where you can ask for help, get tips, and share best practices with those that use Wrike. It is where Wrike posts about its content updates and where users provide feedback to the software developers. Users can also use Facebook, LinkedIn, and Twitter to contact Wrike. 

What Wrike does not have readily available is a phone line for customer service. However, users say that they can find support through their sales representative after purchase.

Nevertheless, their overall support system is solid with live chat capability and some of the best education videos in the industry.

Ease of Use Rating – 4.5/5

Wrike is known for its ease of use. The interface is simple and intuitive, which makes it a good option for individuals who have not used project management software before.

It offers many features that make the process easier. You can track time on each task with just one click, you can add to-dos directly from email, or get an overview in the dashboard format.

The program’s simplicity crosses from very basic program management to the administration of complex processes. This leads to rapid adaptation for users across departments, quickly bringing your teams together.

In addition to the program’s ease of use, its versatility is another area where it excels. You can track time on each task with just one click, add to-dos directly from email, or get an overview in the dashboard format. Reasons like this are why Wrike gets such a good score in the ease of use category.

Value for Money Rating – 4.5/5

Looking at the base cost of the Wrike business platform, you certainly are getting good value for the money. Obviously, the free version of this project management software is of high value, but Wrike knows that you will soon want to upgrade to features like higher storage, Gantt charts, or calendars.

That being said, the pricing for plans with those upgrades is well within industry standards. So, considering all you get for your money, they offer a pricing scale that is more than fair.

Now, once you start going outside the basic plans, Wrike could quickly lose its excellent value for the dollar. Any individual upgrade comes at a reasonable price. However, as you include add-ons to your plan, the pricing quickly begins to creep up.

That is not to say that you are still not receiving excellent value for your money. The software is truly outstanding, but you will want to watch your financial outlay as you add either seats or functionality to your business’s software.

Public Wrike Reviews

The Wrike software is a powerful, easy-to-use project management tool. It has benefits that will satisfy any organization’s needs while being simple enough to use for most people.

Our team wanted to see what others thought of our platform, so we looked at reviews from trusted sources like TrustPilot, TrustRadius, GetApp, and FaceBook.

TrustPilot Customer Reviews

On TrustPilot, reviewers gave Wrike an average score of 3.2/5 with 153 total reviews. 87% of the reviews are positive, only 2% are neutral, and the final 10% are negative.

The positive reviewers liked the clean and simple UI, the fact that it works on mobile which allows for business continuity, and its feature set. They praised the software for its ability to manage projects and tasks, and its flexibility to updates and notifications.

The reviewers appreciated its sophistication, the transparency of the product roadmap, and the technical support.

Negative reviewers expressed disappointment in missing features they were used to having with other project management software. This is not uncommon as different people have different needs when it comes to a project management tool which means there’s no one-size-fits-all solution.

Negative reviews also cited that it did not work for marketing companies as well as some other business types.

However, those who used Wrike for a substantial amount of time were suitably impressed with the product.

TrustRadius Customer Reviews

Wrike’s score was 8.5 out of 10 on TrustRadius, with an 87% positivity rating. More than 431 reviews were conducted, giving confidence in this strong sampling.

The positive reviews commented on how well Wrike brought decentralized teams together and improved organizational performance. There was an appreciation for its ability to automate complicated tasks and handle collaborative processes. Also, Wrike users liked the customizable dashboard and flexible workflows.

The few negative reviews mentioned that the program does not integrate well with other systems, such as their in-house project management software or CRM system. They also felt Wrike could have more advanced abilities for task creation and templates.

The consensus was that the value of Wrike goes beyond simple time-saving functionality. Users commented on how Wrike’s dashboard customization and was great for monthly reporting.

GetApp Customer Reviews

On GetApp, Wrike received a 4.2/5 based on more than 1,700 reviews.

The positive reviews centered on Wrike’s excellence as a project management tool that enables them to collect and organize requirements, create plans for the projects, and visualize them on the Gantt chart. They liked that as work progresses in this system it’s easy to adjust plans so you can notify everyone of any changes. Reviewers like the custom report builder that lets them slice data however they like.

On the other hand, other Wrike reviews noted that the app can be expensive. As the reviews increased seats, they found the cost grew rapidly – though they felt it warranted the higher price, given the functionality and high-end benefits.

Nevertheless, the vast majority of reviewers thought Wrike to be an excellent work management software that helped them to be more productive. It had the features they needed for project collaboration, task automation, time tracking, and reports.

Facebook Wrike Reviews

Wrike posted at least weekly on this social media platform. There were not many responses from other Facebook users, so it is difficult to assess public sentiment.

For a company that is so focused on customer engagement, it’s surprising to find the lack of feedback or conversation from users.

Overall Wrike Review

Wrike receives very positive praise from its reviewers. They appreciate the features it offers that result in team collaboration and tight integration.

Customers also appreciated the CRM tracking system and regular updates, although the per user per month pricing 

The software has features to serve different needs for customers of all sizes, from small businesses to large international corporations. Further, the software is meant to be an all-inclusive solution, meaning everything you need to run your business will be in one place.

The Wrike dashboard was a favorite of many users, as it allowed them to see the health and status of their entire team. Customers felt empowered with this viewing ability and could use it to allocate resources appropriately.

Wrike seems to have a lot of value for the money and should be explored by any business as an option for management software.

Frequently Asked Questions

What is Wrike?

Wrike is a project management and team collaboration software that is used by many different types of businesses. It is a Software-as-a Service (SaaS) product that enables its users to keep track of their projects and deadlines.

This service not only helps you save time by giving everything in one place but also ensures your team can work together seamlessly so there are no interruptions or miscommunications.

What are Wrike’s features?

Wrike has interactive Gantt charts that will help you track the dates and dependencies associated with your project, manage assignments and resources, or even keep track of time. Project Management features also include a sortable table that can be customized to store data from any previous projects for future reference.

Wrike’s collaborative features enable teams to increase communication, create assets, and make decisions. The Wrike editor makes it easy for teams to attach or edit documents while tracking changes made within those files. Team members can also use discussion threads in the collaboration tool so that their conversations are not lost among other messages on a company’s email system.

How does Wrike’s mobile app work?

The iOS and Android native apps are available for Wrike. The app includes an interactive Gantt chart that is synced between mobile devices and the desktop. Offline access to the app is available, and the data will sync upon reconnecting to the internet.

Who should use Wrike?

Wrike has a wide variety of features and functionality, making it an ideal solution for any type of company to use for project management or team collaboration purposes. It’s typically best suited for businesses that need features like project-based collaboration, task assignment and due dates, resource management, and time tracking.

Which is the best Wrike package?

There are multiple factors when trying to make the best package choice for a company. These include the number of staff members in the organization, their current project management and collaboration needs, as well as their desired features.

If the company is engaged in professional services or marketing as their business, then Wrike has specific packages designed for them (Wrike for Professional Services and Wrike for Marketers). It may be worth looking at those bundles, or the company can consider the large range of a la carte add-ons available.

Can I try this software before signing up to see if I like it better than our current system?

Wrike has two ways to see if you like the program before you buy it. The first way is by using their free plan. Although this provides only limited functionality for a small number of employees, it does provide an adequate introduction to the computer platform.

The second way is by using their free, 14-day trial, allowing companies to try the software before they purchase it. They can test the service at the proposed pricing plan to ensure it fully meets their needs.

Do they have a refund policy?

Because of their free tier and the free trial available to companies, the Wrike pricing schema does not include refunds. This does introduce some risk into the purchase as Wrike only bills annually rather than having a monthly plan. 

Do I need to be technical?

Wrike has a very simple and intuitive user interface that is designed to be accessible by all types of users, regardless if they are technical or not. The minimalist user interface ensures that there are no distractions and that all of the important information is readily visible to the entire team.

Does it work with other software?

Wrike has a number of integrations so that businesses can use the platform alongside their existing tools, such as Salesforce, Google, DropBox, and Adobe.  Wrike features these integrations to allow creative teams to stay up-to-date on their latest projects and the ability to collaborate more easily.

What languages can I use?

Currently, Wrike offers full translation into English, German, Italian, Russian, French, Portuguese, Spanish, and Russian. There are plans to extend this to other languages in the future.

Is Wrike legit?

Based in San Jose, CA, Wrike has additional offices in Ireland, Russia, and Ukraine. They have more than 700 employees and were acquired by Citrix in 2021 for more than $2 billion. Because of this, Wrike is not going anywhere.

The software is solid and offers a lot of features that make it very competitive in this space. The high quality of the platform and the backing of its $3 billion annual revenue-generating parent means that Wrike is absolutely legit and will be around for the long haul.

Do I need Wrike?

If your business engages in complex projects like project coordination or managing multiple teams, then Wrike may be just what you need. The software is a great solution for managing teams that require tight integration, excellent task management, and free-flowing collaboration.

Wrike has 20,000 customers around the world. With that level of endorsement, it could be well worth your while to try the platform for yourself, using either the free plan or free trial.