Scoro Review Summary
Scoro is a Software-as-a-Service (SaaS) company that provides cloud-based project management and collaboration tools for small businesses.
Their goal is to help you work smarter, not harder. They’ve built their product with the idea of making your life easier by automating tasks so you can focus on what matters most—your customers.
Scoro project management software is easy to use and affordable. It has features like calendaring, task management, invoicing, and more. This article will review the benefits and drawbacks of Scoro’s business management program so that you can decide if it’s right for your company.
- Ensures you understand the time and money aspects of the business, regardless of company size
- Maximizes the efficient use of your team’s resources
- Gantt charts show the status of your projects in real time
- Provides the ability to automate routine operations
- Its customer tracking service ensures you never miss a selling opportunity
- Quotes and billing for time are streamlined and made easier, as are orders and invoices
- Allows you to track sales performance and goals
- Provides management for any billable work scenario
- Customizable dashboards present results in a comprehensive manner
- You have structured data at your fingertips for making decisions
- Scoro integrates with your existing business tools
- The pricing model is difficult to understand
- You pay for five users as a minimum—even if you have a smaller company size
- There is no free tier of service
Who Is Scoro For?
Scoro was designed for professional and creative services that need a seamless workflow to manage their time, billing, and project management. It is for people who want the ability to automate routine operations like quoting and billing as well as track sales performance and goals.
Scoro has been used in a large number of industries including:
- Creative Agencies
- Business Consultants
- Professional Services
- Legal Services
- Building & Construction
- Information Technology
- Training Providers
- Educational Institutions
- Financial Services
The Scoro team has been working with professionals in all these fields to design the most relevant features for each type of business and company size.
Who Is Scoro NOT For?
Of course, no one platform is perfect for everyone and Scoro is no exception. Scoro may not provide as much benefit for industries that require a lot of specified data entry, such as healthcare providers.
Furthermore, you may find less utility from the software if you are a solo entrepreneur or freelancer. This software truly excels at bringing teams together, so a single-member operation may not be best suited for Scoro.
All Things Considered . . .
Scoro is a remarkably versatile and comprehensive software program that will help you take your business to the next level. It offers an intuitive interface that makes it easy for anyone to use the system with minimal training or instruction. There are dozens of articles and videos available in its knowledge base to answer questions. It also has a call-back team of customer service agents to respond to queries.
There are a lot of outstanding features in this software suite that can help your company grow by leaps and bounds. Features like an intelligent dashboard for better insights into what’s happening with your business and powerful reports so you know exactly where your finances stand.
The customizable dashboards, late invoice reminders, calendar events found in this program make it easy for project managers to keep track of vendors, orders, and invoices.
All this means is more time spent focusing on what is important—running your business. And with its ease of use and a free trial, it makes sense to take this industry-leading work management program for a test drive.
Scoro Basics Review
Throughout this article, you’ll find all the details you need to know about Scoro. This is a quick overview of their software.
What Is Scoro?
Scoro is a cloud-based project management software program. It’s a web-based suite of tools for small and medium-sized businesses that includes time tracking, billing, invoicing, customer relationship management (CRM), and more.
What Does Scoro Do?
Scoro is a collaborative SaaS that includes six main tools to help manage its customer’s businesses.
1. Time Management
Scoro lets you create drag-and-drop planners and Kanban task boards in order to distribute tasks and eliminate overlaps. Through shared calendars, timesheets, and an integrated time tracker, the software will help you organize your team’s time efficiently. Also, you can ensure accountability for time spent on client work by monitoring both billable and nonbillable hours.
When it comes to team management, you can assign resources according to their actual availability and define individual capacity. You then can analyze the current and future capacity of users and make sure you are utilizing everyone appropriately. By using real-time data, you can analyze the capacity of your team and make better hiring or restructuring decisions.
2. Project Management Software
Scoro is proud of its real-time Gantt chart which will allow users to stay up-to-date on progress, tasks, dependencies, events, and more. Further, managers can observe and consider the impact of changes, delays, or overtime hours as quickly as possible. In this way, you eliminate the need to update manual calendars and avoid double-bookings since your team’s updated capacity is automatically synchronized.
The software enables you to find out details regarding planned and completed activities, time spent and billed, and income and expenditures. With Scoro, profitability can be tracked in real time, projected accurately and margins kept in check, budgets can be compared to actual results, and forecasting can be done accurately.
3. Sales and CRM
Using Scoro, you are able to keep a comprehensive record of your customers, including contact details, projects, communication history, files, credit invoices, and quotes. Moreover, it’s possible to optimize deal velocity as you keep track of all your contracts and opportunities in real time.
You are able to generate personalized dashboards to help you track sales targets, budgets, and team workload. Then, using probability, weighted values, and estimated closing dates, you can determine if you’re on course to meet your selling goals.
With Scoro, you can get a comprehensive overview of your business as well as manage its finances in multiple currencies. Furthermore, you can compare projected revenue, costs, or profits to your actual purchases, orders, and costs.
In a broader sense, you can centrally manage multiple companies in one user-friendly platform and manage the visibility of sensitive budget information using roles and permissions.
5. Reporting and Dashboards
Within Scoro, processes can be analyzed, risk areas monitored and high-level reports created in a single click. The tool lets you easily create, bookmark, and share reports that dynamically display data based on each user’s permissions.
You will find that Scoro displays all its reports and dashboards live, so there is no waiting for the data to refresh. You can then use these customizable dashboards to understand key performance indicators, identify bottlenecks, and plan for the future.
One important feature is that Scoro can be integrated with the tools you already use. These integrations support Scoro clients in a number of ways:
- By connecting your cloud file storage to Scoro, each user can access their files wherever they need them.
- It is possible to integrate your accounting information with well-known software such as Xero and QuickBooks Online.
- Integrating Scoro with Zapier allows you to automate thousands of activities and with Scoro’s easy-to-use API, you can build integrations with virtually any software.
How Much Is Scoro?
The Scoro pricing model starts with four main plans: Essential, Work Hub, Sales Hub, and Ultimate.
Designed for smaller teams who need to manage all aspects of their business in one place, Essential is a basic management solution.
Utilizing tools such as comprehensive time management, resource planning, and project management, Work Hub gets things done efficiently.
With Sales Hub, you’ll have a 360-degree view of your customers, pipeline, finances, forecasts, and reports and can say goodbye to your spreadsheets.
Scoro Ultimate unifies all your departments with all the features Scoro offers and includes advanced automation and reporting.
Where things start to get confusing is that both the Work Hub and the Sales Hub have a Standard plan and a Pro plan. Unfortunately, you really have to study all the features of the Hub plans to understand what you are receiving (and missing) with each.
They bill all the plans on a per user per month basis, with a five-user minimum. This and the lack of a free tier, certainly make the plans less economical for businesses that are just starting out.
The base pricing plan is as follows:
Essential is $26 per user per month billed annually.
The work version is $37 per user per month billed annually for the Standard plan and $49 per user per month billed annually for the Pro plan.
The sales variant is also $37 per user per month for Standard and $49 for Pro.
There is no list price on the Ultimate plan. Instead, they ask you to make contact with their sales team for a demonstration and to discuss pricing based on your individual needs.
There is good news though. Although there is no free version, Scoro gives everyone a 14-day, free trial so you have the opportunity to see what features are right for your company before you buy the program.
Functionality Rating – 4.5/5
Scoro has put together an impressive list of features to appeal to any business. The application enables users to schedule and manage projects, keep an eye on finances, create a client database with contact details, have quotes and invoices compiled automatically, and generate enterprise-level reports.
The software is available on mobile devices or desktops and can be accessed 24 hours a day regardless of what operating system your team member uses.
Once you have been introduced to the product through the onboarding process, you will quickly grow to love to program. The user interface is attractive and has a clean, simple layout that makes it perfect for any business with time-sensitive plans and strict deadlines.
Importantly, Scoro does not force you into their standardized processes but allows you to create your own—ensuring you can organize it to your needs and daily workflow.
Team connectivity, project management, integrations, task management, and all the rest of the Scoro core functions are executed your way—with ease and efficiency.
Customer Support Rating – 4.5/5
Scoro’s customer support is multifaceted in nature, starting off with their knowledge base and online resource center available on their website. This contains a lot of information both for the first-time user and for those who are more experienced but in need of some extra guidance.
The company provides opportunities to get customer support from humans as well. First, there is an email support option with a reported response time of usually within 24 hours. Second, there is a phone contact number that will allow their customer support specialists to call you back.
These service agents are friendly, helpful, and remarkably knowledgeable about their product. This means you will get a thorough answer to your question expeditiously.
Ease of Use Rating – 4.5/5
Scoro’s software is not only highly functional but also has great ease of use. The program puts everything in one place, with comprehensive features that are easy to apply for daily tasks like project planning, resource management, task tracking, and reporting.
The interface is simple, attractive, and intuitive. It is obvious how to use the features right away and users won’t need to spend much time learning or adjusting settings.
You will quickly find that you no longer even notice the user interface. Instead, it subtly makes it easy for you to manage your team, help them stay on track, and work efficiently.
The knowledge base is also easy to access and use. The articles and videos are well done, providing knowledge just when you need it.
Scoro has designed a well-balanced software suite with an interface that saves you time regardless of company size. Its ease of use is well above average and it readily allows users to manage team members and tasks.
Value for Money Rating – 4.5/5
Scoro’s lack of free tier and somewhat opaque pricing system makes it challenging to assess value for the money. However, the program is of such high quality that it is hard not to give it a good rating.
Scoro features a lot of functionality in its flexible package. Starting from all the usual features found in project management software, Scoro also expands into the realms of finance, time management, and sales.
Scoro has a lot going for it with its easy-to-use interface, well-thought-out design, and great functionality. The Scoro pricing seems quite affordable considering all the business support you get from the software.
It may not be the least expensive option on the market but it is the right choice for many businesses because of its file storage (upload large files, make them shareable), task management with subtasks and due dates, and calendar integration to manage time in a visual way.
Public Scoro Reviews
Our evaluation is that Scoro is a high-quality, project management software with a ton of features. It is easy to use and has the right amount of power for most organizations.
However, we were interested in how others view the platform, so we looked at reviews from TrustPilot, TrustRadius, GetApp, and FaceBook.
TrustPilot Customer Reviews
On TrustPilot, reviewers gave Scoro an average score of 3.2 out of 5. Surprisingly, there were only three reviews on the entire site.
In general, the reviewers found that the reporting functionality was very good. They liked how the program integrates nicely into Salesforce or other CRMs, and there are lots of templates available online to get you going in no time.
They thought the pricing seemed within the budget and quite fair considering all that comes with the platform.
Where the complaints came out was in the customer service area. Although Scoro has a substantial knowledge base, the reviewers found that their ability to get in contact with a human was not as easy as they desired. The customer support team did not return phone calls in a timely fashion, which caused great dissatisfaction among the reviewers.
The company did not respond to any of the reviews.
TrustRadius Customer Reviews
Scoro has an average review score of 7.8/10 on TrustRadius with again only three reviews in total. The most recent review was posted about four months ago.
The positive reviews focused on many of the things Scoro does well, such as its user-friendly interface and implementation. They liked that you could create a cohesive platform that is adaptable to your needs. There were comments on the quality of the invoicing system and how fast the platform is.
The negative reviews, on the other hand, focused more on cost issues than anything else. They felt that the pricing system was better for larger companies than smaller, as the functionality you often need is on the next higher price tier.
Essentially, they think Scoro is an excellent platform for anyone who wants to improve their workflows. However, they could not recommend it to small businesses that were on a tight budget.
GetApp Customer Reviews
Scoro got a 4.6/5 review on GetApp, with a 96% favorable rating. The site had enough reviews (158) to be a more representative sampling than the previous two. This group of reviewers commented on how good the software was at being a one-stop solution for a modern business.
The reviewers were extremely positive about the software’s ease of use and overall user experience compared to some other project management platforms out there. They found the features to be well-integrated and helpful for both themselves and their team.
They liked that Scoro helped them from sales to billing, as well as in managing their projects and tracking the progress of their users. They also were positive about the shared calendars, having all their customer information linked together, and the robust financial integrations.
The primary source of criticism was that Scoro is not the best for a small business on a budget, as the cost per user is high. This discouraged some reviewers from bringing their entire organization on board. Some reviewers also found that the mobile app was not as helpful as the primary web version.
Overall, however, most reviewers were fond of the product and used it effectively within their businesses.
Facebook Scoro Reviews
Scoro has active social media engagement on its Facebook page with many posts. However, they did not have any reviews or comments from their customers. In fact, customer engagement seemed almost nonexistent on the site. Outside of a few “likes,” there was no actual conversation being had on any of Scoro’s posts by users of the product.
On the whole, Scoro receives excellent reviews from its customers. The Scoro project management software has features and benefits for different needs, and the customer base has found it to be value added for their businesses.
In particular, the software is highly featured and tightly integrated, leading to excellent team collaboration and CRM tracking. Automation and functionality make time and project management simple.
Overall, the customer base has found Scoro to be beneficial for their businesses, but company size may lead to some reservations about its price.
Frequently Asked Questions
What is Scoro?
Scoro is a web-based project management software with features and benefits to bring multiple departments and users into alignment. The ability to automate functions and integrate with other systems, as well as the visual representation of team progress, makes Scoro a feature-rich platform for any business.
What are some of its features?
Scoro has many features that help users work together more efficiently: time tracking; Gantt charts for timeline visualization; Kanban boards to manage tasks and keep them organized; and customizable dashboards for an overview of all projects.
Additionally, it integrates with other programs and apps in your organization to provide greater visibility to everyone involved in a project—including managers and stakeholders.
How does Scoro help me run my business better?
First, Scoro can open the door to more customers and projects by providing a way for an organization to communicate quickly. Second, Scoro helps businesses maintain focus on the project at hand without having to switch between programs or platforms.
How does Scoro help me save money?
With many features that allow you to automate tasks, reduce manual data entry, and integrate with other programs and apps, Scoro makes your entire workgroup more efficient. They spend less time on mechanical tasks and more on doing the important work.
What is the Scoro customer support like?
Scoro has a robust library of resources and knowledge base articles that support a wide range of topics. Scoro also provides a customer support callback system for any questions or issues, or you can submit a support ticket for any issue that is not covered.
Is there a free version of Scoro?
Unfortunately, Scoro does not have a free version at this time. However, they do provide a free 14-day trial of the software for you to explore before purchasing.
Do I have to pay for Scoro on an ongoing basis?
You do need to budget for a recurring subscription to use the software. You pay this on a per user basis every month, however, there is a discount for paying on an annual basis.
Do they have a refund policy?
Scoro does not have a refund policy. That being said, the initial 14-day, free trial should provide the data you need to make a decision on the product prior to purchasing it. Also, since you can pay for the software in monthly installments, the risk of losing significant money is minimal.
Simply go month-to-month until you decide that this is the management tool you need for the future—then switch to an annual plan.
What are the different Scoro pricing plans?
Scoro has four main pricing tiers known as Essential, Work Hub, Sales Hub, and Ultimate. The cost is $26 per user for the lowest tier, and then $37 per user or $49 per user for the Hubs (depending on whether you choose the Standard or Pro plan).
The different plans within the tiers make it a reasonable plan to contact a support representative to talk about your company’s particular needs before signing up.
Do I need to be a technical expert?
You do not need to be a tech wizard to use Scoro. The program’s interface has been designed to be user-friendly and intuitive, meaning that most users will quickly have a good understanding of how it operates.
The detailed tutorials reduce the learning curve even further. They will walk you through the various features and functions. Also, the required onboarding training (at various price points depending on the size of your plan) will get users up to speed quickly.
All in all, Scoro’s ease of use is one of its best features.
Is there an app for Scoro?
Scoro is mobile-enabled which means you can access the software on your phone or tablet device (though not offline). There are also a number of integrations with popular business programs that allow your team members to streamline their work management and increase efficiency.
Is Scoro legit?
Scoro has been in business since 2013 and has acquired nearly $7 million in funding. Named as one of the Inc 5000 fastest growing companies in America, Scoro has garnered awards and recognition from Deloitte, G2, Software Advice, and GetApp.
Given this and the overall high quality of the software, I have no problem stating that Scoro is absolutely legit and worth looking at if you need a project management tool
Is my data safe with Scoro?
Scoro is a trusted company with stringent data protection and GDPR compliance measures. The service has been designed to protect customer information at all times while still remaining user-friendly. They take privacy seriously and have put safeguards in place to show their commitment.
What can I do with Scoro?
Features of the platform include Gantt charts for project planning and timelines, task management dependencies, tasks lists (with check boxes), milestone tracking, and work history logs. You also get the ability to set up recurring tasks, collaborate with colleagues and clients via chat or email. Scoro takes care of all common business management needs.
Can I customize Scoro?
Scoro lets you create custom fields to organize your data in the way that suits you best. You can also customize dashboards to support sales budgets and targets. Further, you can create custom invoices based on order, quotes, or work reports.
Do I need Scoro?
If you are looking for a solution to manage projects and tasks, Scoro offers an excellent opportunity.
The functionality of Scoro is based on its intuitive user-interface that provides its features in an easy-to-use format. For example, you can quickly create new projects or tasks without having to navigate through multiple screens.
The quality of the program makes Scoro a “must see” option in the world of project management software. And with the free 14-day trial, there is no reason not to see what it can do for you.