Freshbooks Review

FreshBooks Review Summary 

Whether you need accounting software, billing software, invoicing software or software to track time, FreshBooks does all of that in a single package.

FreshBooks is a comprehensive business management suite for small companies. FreshBooks accounting software deserves a close look if you are a freelancer, self-employed, or have a business with employees or contractors and are trying to find an all-inclusive management software for it.

Companies pride themselves on having software that works both for accountants and for business owners. So, no matter what stage your business is in, FreshBooks could be an answer for you.

There are a lot of great features in this software suite that can help your company grow by leaps and bounds. Features like an intelligent dashboard for better insights into what’s happening with your business and powerful reports so you know exactly where your finances stand.

FreshBooks Pros

  • FreshBooks makes invoicing exceptionally easy. Rapid invoice generation means you get paid faster.
  • It is simple to track and organize business expenses. Tax time is less of a chore because your receipts are digitized and logged.
  • Automated time-tracking so you can invoice your clients with unmatched accuracy.
  • Simplifies double-entry accounting with automatic checks and balances. You stay compliant with accurate books and that financial data enables you to make smart decisions.
  • Project management tools that allow you to collaborate, communicate and share information across platforms and in real-time.
  • Online credit card payments and automatic deposits mean you get paid faster and no longer have to continuously remind your clients of what they owe.
  • Runs a myriad of reports that are easy to understand but powerful enough to drive decision-making.
  • A top-quality, mobile app that lets you do accounting on the go while staying connected with contractors and clients.
  • Excellent customer support how you want it – phone, knowledge base, or message.

FreshBooks Cons

  • Though a stellar invoicing software program, FreshBooks does not integrate with other accounting software programs.
  • They bill the user for the software in U.S. dollars even when the user is in a different country.

Who Is FreshBooks For?

They created FreshBooks specifically to meet the needs of service-based businesses that apply professional expertise to solving their customers’ problems.

It works particularly well for small business owners who want to manage their accounting needs on their phones and tablets with FreshBooks mobile apps. These synchronize automatically with the web application, ensuring a seamless transition between the office and those in the field.

Who is FreshBooks NOT For?

If you have a traditional brick-and-mortar, retail company, then this software may not be right for you. It’s also less than ideal for businesses that are primarily manufacturing or distributing physical goods as it does not track inventories or cost of goods sold.

Additionally, it may not work well for discussion-based businesses as it does not have any tools for handling phone calls or chats.

All Things Considered…

FreshBooks knows you started a company to pursue your passion and serve your customers, and not to learn accounting. They have a longstanding tradition of providing extraordinary customer service and building products that help save you time and money.

This is an industry-leading, cloud-based suite of accounting software built specifically for small businesses and start-ups. If you’re a freelancer or run any type of service business, FreshBooks deserves a look.

FreshBooks Review

FreshBooks Basics Review

I have compiled all the information you need to know ‌about‌ ‌FreshBooks. Here is an overview of their software.

What is FreshBooks?

FreshBooks is a cloud invoice and accounting software that caters to small businesses and freelancers. Based out of Toronto since 2004, it is one of the most popular software programs for these types of companies because it offers a lot for its low cost.

Operated by 2ndSite, Inc., FreshBooks offers a full suite of features using the Software as a Service model.

What does FreshBooks do?

FreshBooks includes thirteen different tools for small businesses.

1. Accounting Software

As you would expect, FreshBooks performs all basic accounting functions. It will generate profit-and-loss statements, balance sheets and cash flow statements so that you can keep a close eye on the finances in your business. It maintains your accounts payable and keeps your bills organized.

Although simple enough for any business owner to use, FreshBooks is designed so that your accountant can go into the program and generate reports with just a few clicks. This way, they can help you plan for the growth of your company.

FreshBooks allows you to connect your bank and credit card accounts to the program. This auto-import feature eliminates the risk of manual entry errors. It also means that your accountant can do a more in-depth analysis of how you are managing the finances of your company. Finally, you can prepare for tax time by organizing and reconciling these transactions.

2. Integrations

With over 100 different integrations available, FreshBooks has an integration for every sector of your business. Here are some examples:

  • If you work in e-commerce, you can integrate your Shopify or WooCommerce stores within the program.
  • You can manage client scheduling via Calendly or Acuity Scheduling.
  • If you need a form builder for lead tracking, Wufoo, Gravity, 123 FormBuilder and others will integrate seamlessly.
  • Many marketing tools are available for integration, including Hubspot, MailChimp, AWeber and more.
  • Zoom and Slack integrations can assist with remote team management.
  • You can integrate Stripe and Square payments to automatically populate FreshBooks.

The versatility of the FreshBooks’ integration system is an exceptional selling point as it makes it easy for any small business to grow without needing external assistance or hiring consultants.

3. Expense Tracking

FreshBooks has a number of functions that make it easier to track and report your expenses.

As you would expect from a modern business management tool, you can digitize and store receipts within the software and turn them into expenses. Additionally, connecting your bank and credit card to FreshBooks automatically creates mistake-free and up-to-date expenses in the program.

The expense tracker in FreshBooks has a number of features that help make it simpler to manage and maintain records. The software allows you to create any number of expense categories so that you can better organize your finances. With a push of the button, you can generate expense reports to make tax filing simple and quick.

4. Mileage Tracking

The FreshBooks mileage tracking system will automatically sync your mileage records with the other features of the software. You can use this data to calculate taxes and overtime for business travel, or you can simply save it as a reference point.

By logging each trip you can maximize the business use of your vehicles and save on your taxes. Using simple controls, any trip can be classified quickly and painlessly as personal or company-related. Rather than logging on paper, FreshBooks facilitates the download of the mileage report to the program or your email.

The mileage tracker creates accurate statements that will help you reduce your taxable income by deducting qualified business miles.

5. Payments

FreshBooks gives you a wide variety of ways to get paid for your goods and services.

Whether you use invoicing, in-person, or on the phone, the program can accept credit card and ACH payments to your bank account. You can also fully automate the process by creating subscriptions for repeat customers.

As online payments come in, the software will notify you and insert the transaction into your records automatically. It will track any fees associated with the payment as expenses, making bookkeeping effortless.

Your customers can pay through PayPal, Stripe or FreshBooks’ proprietary payment program. And your clients can securely store their credit card information on the FreshBooks site, allowing you to set up recurring payment plans.

6. Proposals

If your industry requires the writing of business proposals, FreshBooks has you covered. With the program’s proposal module, you can draft customizable proposals with ease and even send them to clients right from FreshBooks’ interface.

You can customize your scope of work to meet your clients’ needs while proposing pricing and timelines that they may comment on, approve and sign for directly within the program. You can check the status of your proposal at a glance and learn if it was seen, reviewed or accepted.

Finally, you can convert the proposal into an invoice, ensuring you get paid rapidly upon completion of the work.

7. Time Tracking

FreshBooks is designed to help track of your and your employees’ time with a timesheet program. Users can add time entries from within the app, choose an hourly rate for each day and create invoices. There is a built-in timer that eliminates the guesswork from determining how much time you spent on a client’s project.

The time tracker centralizes your entire team’s time tracking into a single location. Time can be reallocated between members and clients to ensure that it is properly assigned.

The FreshBooks software automatically populates client invoices with time entries that are then billed directly and correctly to those customers.

8. Client Management

If you’re like most business owners, then your software needs extend beyond accounting. You want to be able to create and manage customer relationships with contact management tools.

FreshBooks keeps your clients’ estimates, invoices and payments in one convenient location so that you can serve them better.

The Project Tracking function helps you keep your clients informed about the status of their project and time billed. Additionally, the Client Portal and File Sharing solutions improve your communication and transparency with your customers. You can also build loyalty with your client base by providing discounts and credits.

The software creates client reports that accurately describe their accounts, revenues, payments and more. This way, you can quickly determine which clients are providing your company with the greatest value.

9. Estimates

If you create estimates, FreshBooks software does this for you in a readable and well-organized manner. You can even add a personal statement to the estimate to encourage commitment from the client.

Your customers can approve your estimates online, allowing you to get to work (and get paid) faster. You can turn every estimate into an invoice, improving the accuracy and timeliness of payment.

In the program, you can find out immediately if your estimate has been accepted or if they have not even viewed it. You can respond to client questions right within the program, engaging with the client and maximizing your chances of winning the job.

10. Invoicing Software

In FreshBooks, you can create professional invoices in minutes with no design expertise required. You can customize your invoice to match the company branding you have been working on for years. And even better, with this billing software, there is no need to create a separate file for your clients – FreshBooks allows exporting invoices as PDFs.

As an important part of any small business, FreshBooks offers invoicing tools that are simple and intuitive. You can email your clients an invoice with just one click or enter it manually if you don’t have a client’s account number entered.

FreshBooks will generate and send recurring invoices automatically for clients when you’re ready to charge them. Your customers can pay online with credit cards, PayPal or FreshBooks (EFT) and then receive an email notification about the payment. You’ll get a confirmation message of the transaction for your records.

You can track your time and expenses to your invoices and also request a deposit on your invoice within the software. This allows you to bill your clients for the work you do or for a retainer of your time.

11. Mobile Apps

FreshBooks has a powerful, functional mobile app for both Android and iOS to assist with all your business management needs.

You can bill on the go, send invoices and accept payments no matter where you are.

Expense logging is easy and fast. You can use your phone to take a picture of business receipts and log them as expenses or bill them to clients.

You can enter time directly into the FreshBooks mobile app which will sync it to your cloud-based client. That time can be directly billed to clients via robust invoicing.

And, of course, you have constant access to the most important aspects of your company. The app dashboard will show your profits, expenses and other important information at the tap of the screen.

12. Project Management

FreshBooks Projects is a robust tool that allows you to manage projects and tasks within your company. This software lets you organize time, expenses and invoices so that you get paid for all your effort.

All projects can be examined to look at profit, costs and income. This helps you optimize your pricing, improve your profits and minimize your costs.

The tool also acts as a communication platform for employees, contractors and clients. Everyone can make notes and share files in order to maximize collaboration and forward progress.

You can create a project, give it an estimated cost and add team members as the project progresses and then see all your progress in one place – from creating milestones with deadlines to assigning individual task lists.

13. Reports

FreshBooks offers an easy-to-use interface that includes many different reports for the owners of businesses. There is a variety of pre-made financial reports, as well as the ability to export data in CSV file or PDF formats. These are perfect for exporting your accounting information and sending it on to tax agencies or tax preparation services.

You need to have up-to-date revenue, profits and expenses at your fingertips, and the Reports Dashboard gives them to you. You also can see which clients need an invoice and what revenue you have not yet billed for.

The depth of analysis is substantial. You can look at different time periods or currencies using filtering and then export the results. Your accounting team will have all the data they should ever need at their fingertips.

How Much Is FreshBooks?

FreshBooks pricing comes in the form of four different plans: Lite, Plus, Premium and Select. New customers get 50% off for the first three months and a 10% discount on the yearly plan.

Additionally, FreshBooks accounting software is available with a 30-day, free trial that allows everyone to use the software and all its modules before they ask clients to pay. 

Lite

The Lite plan is $139.50 per year, and it provides the following features:

  • Unlimited invoices for up to 5 clients
  • Unlimited expense tracking
  • Unlimited estimate creation
  • Payment with bank transfer or credit cards
  • Sales tax tracking and full reports
  • iOS and Android access via the mobile app

If you are starting out, a freelancer or are self-employed and only have basic needs, this is an excellent option.

Plus

The Plus plan costs $232.50 per year and it provides everything the Lite plan does plus the following features:

  • Unlimited invoices for up to 50 clients
  • Automatic expense tracking
  • Recurring billing and client retainers
  • Company health reports
  • Double-entry accounting reports
  • Access for your accountant
  • Mobile mileage tracking

This level of service is best for businesses that need additional automation as well as insights into how the company is doing.

Premium

FreshBooks prices the Premium plan at $465 per year, and it has all the features the Plus plan does, plus the following additional features:

  • Unlimited invoices for unlimited clients
  • Bill payments and vendor tracking with Accounts Payable
  • Project profitability tracking
  • Email templates with dynamic fields
  • Email signature customization
  • Automatic late payment reminders and late fee billing
  • Payment via checkout links
  • Financial and accounting reports

Premium is a good option for growing businesses that want to expand the connection with their employees and customers.

Select

The Select plan’s pricing is “custom” in nature, and so depends on the business’s specific needs. This plan has all the features of the Premium plan plus the option for the following:

  • Access to lower credit card transaction rates 
  • Two additional team member accounts
  • A dedicated account manager
  • Assistance in migrating from other software
  • Custom onboarding services
  • No FreshBooks branding on client emails
  • A dedicated support number
  • Accept credit card payments over the phone

This plan is for mature businesses with complex requirements.

All FreshBooks’ pricing plans offer extra-paid options for services. You can add additional team members at $10 per person per month. You can also use Gusto payroll services at rates that vary based on the size of your company.

If you are on any plan except the Lite plan, you can purchase an optional add-on that lets you save and charge client credit cards, do subscription-based billing, and set up a virtual terminal for advanced payments for $20 per month.

Functionality Rating – 4.5/5

FreshBooks is an industry leader in small business accounting, billing and invoicing. They provide an incredibly robust suite of products that is easy to use and constantly being updated. 

Their software is readily accessible on the desktop or mobile device, meaning no matter where you are doing business, your financials and invoices are just a finger tap or click away.

The sign-up process is simple and, with their tiered pricing plan, as your company grows FreshBooks will grow with you. But they provide a product with industry-leading features to even small businesses on the lowest tier. FreshBooks’ invoicing, expense tracking and payment options are top-of-the-line. The software is advanced enough to allow an accountant to do their work, but simple enough for a new small business owner to use.

They have a thorough set of “how-to” educational materials available so anyone can be up and running in no time. 

Customer Support Rating – 4.5/5

FreshBooks has an abundance of ways to get customer support.

First, their online help center has over a hundred articles to walk you through the basic functions of the software and answer your questions. Between this help center and its extensive knowledge base, you can search for answers to specific problems or find articles written on different topics related to accounting and business management.

Second, they have a 24/7 chat feature which is staffed by FreshBooks employees who are knowledgeable in all aspects of their product. The response time is rapid and they are able to help with almost any issue you may have.

Third, they regularly update the FreshBooks blog and it provides helpful articles on topics such as accounting practices or how to get paid faster by your customers. It also has a section where you can find different tips from other small businesses that use their software.

The next tier of customer support is their phone lines which are open 8 am to 8 pm Monday through Friday. This call is toll-free in North America, Australia, U.K. and Ireland. Calling FreshBooks puts you in touch with high-quality, customer service staff who will help you solve any problems or answer your questions about their product.

All in all, there is no reason you cannot quickly get a solution to your problem with their readily available customer service.

Ease of Use Rating – 4.5/5

The FreshBooks suite of business software is straightforward and simple to use. The design is intuitive and attractive, allowing you to focus on your company and not the software interface.

The software is clean, sleek and easy on the eyes. It is designed so you are able to center your attention on the data without distractions or clutter taking up space on the screen; this makes for efficient data entry and prevents errors from being made.

The FreshBooks software is easy to get started with because it is simple to learn. Even if you have no accounting experience, you will have no difficulty in knowing what to do because the interface is almost instinctive.

If you do run into trouble, the company has a vast library of videos, tutorials, blog posts and more that are all readily available and can help you.

The software is perfectly designed for everyone from freelancers and small company owners to much larger and complex businesses. In an impressive balancing act, it works both for the novice and for the professional accountant, providing excellent reports that are customizable – offering detailed information for any business at all levels of complexity.

Value for Money Rating – 4.5/5

FreshBooks provides substantial value for the dollar. The entry price is quite reasonable and the software suite is powerful.

The FreshBooks suite of easy-to-use software provides a robust set of tools for business owners and accountants alike, with an interface that is both intuitive and modern. They also offer top-tier customer service not only through their online chat but phone assistance as well.

Their invoicing, expensing and timekeeping functions come together in a cohesive package that not only looks good but provides the back-end data and reports needed to run your company efficiently and effectively which will grow your company.

This is an excellent and affordable software suite with solid customer service and fantastic features for all levels of complexity, making it our top pick as one of the best, small business accounting solutions available today.

For any fiscally-conscious small business owner, FreshBooks deserves serious consideration. The interface of FreshBooks offers a modern take on an accounting package, giving novice users and experts alike easy access to every functionality a company needs – all at an economical price.

Public FreshBooks Reviews

It’s clear that we have great respect for FreshBooks, but we were interested in how other people feel about it.

To find out, we looked at reviews on four common websites: TrustPilot, Google Business, Facebook and GetApp. Reading how people reviewed FreshBooks provided us with additional insights into the product.

TrustPilot Customer Reviews

FreshBooks has an average review score of 4.0/5 on TrustPilot with 355 5-star out of 584 total reviews. 17 of the last 20 reviews were 5-star and they were all posted within the last 12 hours. The other three reviews were 4-star, so obviously, FreshBooks has a good reputation.

Many FreshBooks’ reviews focused on the quality of the project management software, ease of use and the mobile apps. The time tracking module and support team were also highly regarded.

Reading the negative reviews revealed a variety of different complaints, but the most common one was from customers who use FreshBooks but were dissatisfied that the company changed the user interface (UI) in April of 2021. They were not as comfortable with the new version of FreshBooks.

Of course, it is not uncommon for people to become very attached to a program’s UI and disconcerted when it changes. However, the new FreshBooks UI is very user- friendly and recent FreshBooks’ customers are generally pleased with it. 

One other point in FreshBooks’ favor is that they responded to the negative reviews and turned over the complaints to their development team. They also encouraged further communication with the support team so that they could resolve individual problems.

Google Business Customer Reviews

On Google Business, FreshBooks has an average review score of 3.5 based on only 11 total reviews.

The positive FreshBooks reviews focused on the software’s ease of use and the excellence of the customer support team. Additionally, reviewers appreciate the invoicing software, the credit card payment options, expense management and the ability to add freelancers.

The more negative critiques complained that the company charged in U.S. dollars even though it is a Canada-based corporation. These Canadian reviewers felt this drove their FreshBooks payments up above where they should have been relative to the cost of the product south of the border.

Facebook Customer Reviews

FreshBooks has active social media engagement on their Facebook page. Although there were no reviews per se, the company responded rapidly to customers’ comments on the page.

They responded to any negative feedback via direct messaging and many of the clients came back to their original social media post to say that their problem had been resolved.

GetApp Customer Reviews

Rated 4.5/5 over the course of more than 3,500 reviews, FreshBooks upheld a long tradition of providing extraordinary customer service and building a product that helps save time because the company knows you went into business to pursue your passion and serve your customers – not to become an accountant.

92% of all reviews were positive, raving about FreshBooks’ simplicity and ease of use. Customers were thrilled with the FreshBooks’ features that allow them to track time, send recurring invoices, do double-entry accounting with ease and have high-end project management.

The negative reviews were varied. One reviewer was concerned about the lack of two-factor identification. Another (who was an accountant by trade) did not like that FreshBooks did not communicate with other accounting programs. Still, others were not fond of the changes brought about in the new FreshBooks’ interface.

But those who used FreshBooks regularly were exceptionally pleased with this cloud-based software program.

Frequently Asked Questions

What is FreshBooks?

FreshBooks is a cloud accounting software that allows you to do your books anywhere, on any device. It’s an intuitive system for invoicing and tracking time with just one click. 

How does FreshBooks help me run my business better?

FreshBooks provides small businesses with everything they need in one simple, easy-to-use package. FreshBooks is customizable to suit the needs of any industry and company size – whether you’re an accountant or a freelancer.
Invoices, expenses, proposals and more are all seamlessly integrated within the program.

What are FreshBooks’ different pricing plans?

FreshBooks offers four tiers of service – Lite, Plus, Premium and Select. The prices vary based on the package you choose but all include invoicing and estimates, payments and online billing, sales tax tracking, access to powerful reporting tools and 24/365 customer support.

Which package is right for my company?

Picking the best FreshBooks software plan for your business is easy. Choose the package that best suits your size and needs based on the number of clients you have. Then you can upgrade your plan to add clients as your company grows. From five clients to an unlimited amount, FreshBooks is an accounting solution that will grow with you.

What is the FreshBooks Dashboard?

FreshBooks’ Dashboard provides an overview of all activities in one place. It’s where you can see which invoices are due next or how much time you have billed this week – without ever having to leave the app. Using Freshbooks’ Dashboard lets you review every major aspect of your company in real-time. Its ease of use is remarkable and its functionality is impressive.

What accounting features does FreshBooks provide?

The FreshBooks accounting software brings all your business’s financial data together in one place – securely and automatically syncing with banks, PayPal accounts and credit card processors to make sure you never miss a beat. You’ll have access to comprehensive reports including profit & loss statements, balance sheets and cash flows. Your accountant can also log into FreshBooks to review your data.

What is the FreshBooks customer support like?

FreshBooks’ excellent customer support team can handle any question or issue you might have – and they’re just a quick chat away, 24 hours a day. They’ll be able to get you an answer within minutes on almost any problem that arises. If you want to speak with someone instead of typing, you can call FreshBooks’customer service 12 hours per day during the work week. The service representatives are knowledgeable about both the software and the business processes. That means that they are capable of answering almost any question you might have.

How does FreshBooks’ mobile app work?

One of the best features is that FreshBooks securely syncs your data to a web browser, iPad or smartphone. This means you can work with your business’s financials anywhere and anytime, without having to worry about which computer you are on. With the app, you can send invoices, do bank reconciliations, charge late fees and send an online payment. With excellent ease of use and support for one user or everyone on your team, the app is a powerful tool in your business arsenal.

What dated reports will FreshBooks provide?

There’s an easy reporting tool for creating customized reports from any date range – whether it’s the last day, week or year. You can also export your reports to PDF and create charts by account category, time period or date range.

What can I do with FreshBooks?

FreshBooks is a complete, cloud-based, accounting software package for the self-employed, freelancers and entrepreneurs. Managing invoices, expenses and time tracking has never been easier. Using FreshBooks offers unparalleled ease of use wherein you can send invoices and payment reminders, track time, bill clients, accept payments and receive money directly into your bank account.

Is FreshBooks legit?

This company has been around for more than 15 years providing accounting and invoicing software for small businesses. Add to that its very respectable online reviews and you have a solid company to go with. Additionally, when you consider the resources that they have committed to customer support, I can safely say that FreshBooks is definitely legit.

Do I need to be a technical expert?

If you are not handy with technology, this is an excellent solution for your business. The company has created clear and easy-to-follow tutorials that cover everything from getting started to adding new expenses and invoices in minutes. This means using FreshBooks is a snap from day one. Not only do you not need to be a technophile, you don’t need to be an accountant either. They designed the software to be easy for people at any level of accounting savvy – from a neophyte to a CPA.

What does the FreshBooks customer base look like?

The majority of customers are the owners of small companies or freelancers. More than 24 million people have given the software a try and the company claims they have 10 million active customers using FreshBooks. With steady growth over a decade and a half, FreshBooks offers a proven product that’s easy for you to use.

Does Freshbooks have a refund policy?

FreshBooks does not have a refund policy because they offer a 30-day free trial before you have to spend a penny. You will get the opportunity to test drive all the features of the software so you can see for yourself if FreshBooks is right for you. The company is betting that once you use FreshBooks, you will fall in love with its features. If you decide to purchase, FreshBooks will bill you monthly or yearly based on your preference, with the ability to cancel at any time before the next payment is due. If you choose to purchase the annual subscription, you get 10% off the monthly pricing.

Do I need FreshBooks?

FreshBooks is a great option for small company owners who are looking for an easy-to-use, internet-based accounting and invoicing software package that will make their working lives better. Creating invoices and expenses, time tracking, bank reconciliations and adding late fees are all examples of things that are made simple when using FreshBooks. If you want to bill clients or take online payments, it is hard to go wrong with the ease of use found in this software suite.