Frequently Asked Questions

About pow wow

  • What is pow wow? How does it work?pow wow is a tool that makes scheduling appointments easier! Let it connect to your Google calendar and see when you’re available. Create a pow wow calendar, pick windows of time that work for you, and share with invitees. They select the available appointment time that works best for them. Voila, an appointment has been booked. Both of you automatically receive a confirmation email. It’s that simple!
  • What access does pow wow have to my Google account?If you allow us to connect to your Google account, you provide us with access to the scheduled events on your Google calendar and the ability to add your scheduled pow wow events to your Google calendar. You also provide us with access to your basic personal information including your name, email address, profile photo, gender, birthdate, country, language, and time zone.
  • What are the technical requirements for pow wow?pow wow works in the latest versions of Chrome, Firefox and Safari, as well as IE10+. If you want to set up a calendar, pow wow also requires a Google account.
  • How does pow wow compare to other scheduling tools?pow wow allows you to sync with your Google account and quickly and easily create a calendar with available appointments and additional details to send to potential invitees. Invitees don’t need an account in order to schedule an appointment.
  • Who made pow wow?pow wow is a Pointless Corp. project made by the good people at Viget. None of the existing tools allowed us to schedule our user research appointments in a way that worked well for us so we decided to build our own tool.
  • Who uses pow wow?pow wow was built with user researchers in mind but can be used by anyone who needs to share appointment times with others and allow invitees to book an appointment. The primary groups using pow wow are researchers, recruiters, realtors, educators, and busy professionals.

Support & Feature Requests

  • What kind of support do you offer?We offer customer support for the basic and pro plans from 10:00 AM MT to 4:00 PM MT Monday through Friday. Support is not available on U.S. holidays including New Year’s Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. We offer support for the free plan when possible. You can reach our support team through our support form.
  • How can I share ideas for improving pow wow?We appreciate feedback. Feel free to send in ideas or feature requests to feedback@usepowwow.com but we may not be able to support those requests.

Plans & Pricing

  • What plans are available? How much does each plan cost?We offer three plans — free, basic, and pro. The free plan provides access to unlimited calendars and up to ten upcoming appointment slots across calendars. The basic plan costs $20/month and provides access to unlimited calendars and unlimited appointment slots. The pro plan costs $29/month and provides access to unlimited calendars and unlimited appointment slots, as well as the ability to customize the visual look of your calendars, remove the pow wow branding, and insert the calendar as an iFrame onto another site.
  • Is there a free trial?Our free plan is always available and there is no specific trial period. The free plan provides access to unlimited calendars and up to ten appointment slots across calendars. If you need more appointment slots, you can easily upgrade to the basic or pro plans at any time.
  • What payment options are available?We accept all major credit cards — Visa, Mastercard, Discover, and American Express.
  • Does pow wow issue refunds?pow wow does not issue any refunds, but you can easily downgrade your plan or delete your account at any time on the Account Settings page.
  • How do I cancel?You can see your current plan selection and easily downgrade your plan or delete your account at any time on the Account Settings page.